While marketers have appreciated the value of distinctive design for some time now—at least since Apple and Target started making it a key differentiator about a decade ago—design thinking is something else. The premise is that if you tap a designer, or a designer's problem-solving approach, to tackle standard business problems, you will get game-changing results.
That's why Procter & Gamble credits DT for the company's successful turnaround of its Herbal Essences shampoo line. It's also why Bank of America points to DT as the catalyst for its "Keep the Change" program, which automatically entered "rounded up" figures on checks and payments into savings accounts. Ninety-nine percent of customers who opted for Keep the Change stayed with the program, according to BofA.
BrandWeek
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