Herbal Essences Case Study

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To find the right new, smaller target market for the brand, Arnold and her team turned to Clay Street, an immersion program for P&G managers to jump-start innovation. There, the team came up with a new target audience for the brand—Generation Y. "In the case of Gen Y, there really wasn't another hair-care brand that was really meeting their needs," says Lafley. "The question was: 'Can Herbal do it?'"

Business Week