In Authenticity (Harvard Business School Press), they argue that the virtualization of life (friends aren't friends unless you "confirm" them on Facebook; reporters are now all bloggers, and vice versa) has led to a deep consumer yearning for the authentic. America has "toxic levels of inauthenticity," Gilmore and Pine argue: most of the e-mail we get is fake. It's so difficult to reach a real person via an 800 number that we had to invent a heretofore unnecessary locution—real person—to describe the entity we are trying to reach. People live fake lives in Second Life. Corporate deceit reached epidemic levels after the dotcom bust. Depending on your politics, you might add that there were no WMD.
10 Ideas That are Changing the World
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