"I think it all boils down to two simple things. Define what you need to do, then define what you need to do to get there. AND NEVER FORGET, your objective is NOT to 'drive footfall' or 'increase sales'. It's to understand what's STOPPING people doing what you want and finding a way to change that - ultimately you're looking for a response in someone's head, then the physical end result will take care of itself."
How to find a strategy
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